Health Guarantee

All Boutique Paws puppies go to their homes with the following Health Guarantees and Rehoming Policies. We encourage you to peruse these guarantees/policies prior to purchasing a puppy.

Within 14 days of purchase - General Health Guarantee

In the event of sickness or ill health during the first fourteen days, customers must first contact Boutique Paws on 1300 697 297, after hours on 0407 004 002, or Virginia Veterinary (08) 8151 0696.

Any costs for treatment of illness during the first 14 days, traceable to us will be met by us at Virginia Veterinary. We will not cover any costs incurred at other Veterinary Clinics.

Within 7 days of purchase - Return & Refund

If your puppy is returned for any reason other than an accident within 7 days of purchase, we will take the animal back and refund 60% of the purchase price. In the event of a refund, please allow up to 21 business days from date of return for reimbursement to occur.

12 Month Genetic Health Guarantee

If your puppy is diagnosed by Virginia Veterinary, as having a life threatening or disabling congenital defect, within the first 12 months of age, we will refund 100% of the purchase price or pay for surgery, up to the purchase price at a Veterinary Clinic approved by us.

Lifetime Rehoming Guarantee

Your puppy also has a lifetime rehoming guarantee with us, so should you have an inability to care for him or her in the future, you can contact us at any stage of your puppy’s life.

 

Virginia Veterinary
29 Alfred Road, Virginia SA 5120
(08) 8151 0696