All Boutique Paws puppies go to their homes with the following Health Guarantees and Rehoming Policies. We encourage you to peruse these guarantees/policies prior to purchasing a puppy.
Within 30 days of purchase - General Health Guarantee
In the event of sickness or ill health during the first thirty days, customers must first contact Boutique Paws on 1300 697 297, after hours on 0407 004 002 (Matthew), or Somerton Park Veterinary Clinic (08) 8295 6924.
Any costs for treatment of illness during the first 30 days, traceable to us will be met by us at Somerton Park Veterinary Clinic. We will not cover any costs incurred at other Veterinary Clinics.
Within 7 days of purchase - Return & Refund
If your puppy is returned for any reason other than an accident within 7 days of purchase, we will take the animal back and refund 80% of the purchase price. In the event of a refund, please allow up to 14 days from date of return for reimbursement to occur.
12 Month Genetic Health Guarantee
If your puppy is diagnosed, by Somerton Park Veterinary Clinic, as having a life threatening or disabling congenital defect, within 12 months of purchase we will refund 100% of the purchase price or pay for surgery, up to the purchase price at a Veterinary Clinic approved by us.
Lifetime Rehoming Guarantee
Your puppy also has a lifetime rehoming guarantee with us, so should you have an inability to care for him or her in the future, you can contact us at any stage of your puppy’s life.